Shipping

At Elemental Guard, we aim to dispatch your order quickly and ensure it arrives safely and on time.

Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding bank holidays).
  • Orders placed after business hours or on weekends will be processed the next working day.
  • During peak periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

UK Shipping

We ship across the United Kingdom using trusted courier services.

  • Standard Delivery: Estimated 2–5 business days
  • Express Delivery (if available): Estimated 1–2 business days

Delivery timeframes are estimates and not guaranteed. Delays may occur due to courier issues, weather conditions, or high-demand periods.

International Shipping

We may offer international shipping to selected countries.

  • Delivery times vary depending on destination.
  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
  • Elemental Guard is not responsible for delays caused by customs clearance processes.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Selected shipping method

Any applicable shipping fees will be clearly displayed before payment.

Incorrect Addresses

Please ensure your shipping details are accurate at checkout. We cannot be held responsible for delays or lost parcels resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, please contact us immediately at:

📩 Email: help@elementalguard.com

We cannot guarantee changes once an order has been dispatched.

Lost or Damaged Items

If your order arrives damaged or has not arrived within the expected timeframe:

  • Contact us within 7 days of the expected delivery date.
  • Provide your order number and, if applicable, photos of any damage.

We will work with the courier to investigate and resolve the issue as quickly as possible.

Delivery Responsibility

Orders are considered delivered when marked as delivered by the courier to the address provided at checkout. If you believe your parcel has been delivered incorrectly, please contact us promptly so we can assist.

If you have any questions about shipping, please contact us:

📩 Email: help@elementalguard.com
📱 Instagram: @Elemental.Guard